We strive to maintain quality service regardless of the hours of operation. Around the clock support is available at all times included but not limited to: Supervisors, and IT personnel. Our communications management team is here to assure that you receive the service you expect and deserve and we are fully committed and dedicated to meeting those expectations.
We are 85% Bi-lingual in English and Spanish. Additionally, we have translating services for all languages, as needed. We do not miss a call.
Among some of the services offered but not limited to are:
- Telephone Secretary
- Virtual Receptionist
- 24 Hours Call Center Services
- Answering Service
- Medical Answering Service
- 24/7/365 Emergency Response Center
- Appointment Plus- Appointment management and scheduling
- Auto Dialer-Auto telephone feature used for Appt reminders, announcing upcoming events, surveys, etc
- Intellisite-Web-Based Online Portal that allows message retrieval
- Secure Messaging Plus-Used to receive or send sensitive confidential information among groups or individuals such as medical, etc.. Accessed both via mobile application and web-based online portal, fully HIPPA compliant.
- Voicemail services-Message retrieval via phone or receive a wav file with the voicemail directly to your email, set up options on your line where options lead to different mailboxes, departments or even dial a third party phone number (redirecting phone calls)
- Our facilities include a state of the art UPS (Uninterruptible Power System) system which provides constant protection from surges and static with fifteen plus hours of standby for our call-processing system. We have constant generator support through our affiliated offices. The combined buffer provides the time needed to assure seamless call handling. We do not miss a call. We assure you receive your calls.
- This comprehensive approach to capability has resulted in virtually no interruptions during the storms and other interventions in the Northeast and nation-wide.
- Standard operating procedure for IT security is based on solid protections. Any breach is notified to key personnel through our Quality Assurance Monitoring program. We have these systems to detect any breach of security or any attempted breach. This data is recorded and analyzed. This assures you receive the privacy expected in this fast-changing technical environment.
- Proprietary data includes employee agreements and full compliance with HIPAA and PCI requirements.
- 24 / 7 / 365 Lead Capture
- Inbound / Outbound Support
- Improved Customer Care
- Plans to Fit Any Business
- Prompt Message Delivery
- Spanish Speaking Receptionists
- HIPAA Compliant
- 100% Live Answering