Services

Capability Statement

We strive to maintain quality service regardless of the hours of operation. Around the clock support is available at all times included but not limited to: Supervisors, and IT personnel. Our communications management team is here to assure that you receive the service you expect and deserve, and we are fully committed and dedicated to meeting those expectations.

We are 85% Bi-lingual in English and Spanish. Additionally, we have translating services for all languages, as needed. We do not miss a call.

Services

Among some of the services offered but not limited to are:

  • Telephone Secretary
  • Virtual Receptionist
  • 24 Hours Call Center Services
  • Answering Service
  • Medical Answering Service
  • 24/7/365 Emergency Response Center
  • Appointment Plus- Appointment management and scheduling
  • Auto Dialer-Auto telephone feature used for Appt reminders, announcing upcoming events, surveys, etc
  • Intellisite-Web-Based Online Portal that allows message retrieval
  • Secure Messaging Plus-Used to receive or send sensitive confidential information among groups or individuals such as medical, etc.. Accessed both via mobile application and web-based online portal, fully HIPAA compliant.
  • Voicemail services-Message retrieval via phone or receive a wav file with the voicemail directly to your email, set up options on your line where options lead to different mailboxes, departments or even dial a third party phone number (redirecting phone calls)
  • Emails/Text/Fax

FAQs

    • Our facilities include a state-of-the-art UPS (Uninterruptible Power System) system which provides constant protection from surges and static with fifteen plus hours of standby for our call-processing system. We have constant generator support through our affiliated offices. The combined buffer provides the time needed to assure seamless call handling. We do not miss a call. We assure you receive your calls.
    • This comprehensive approach to capability has resulted in virtually no interruptions during the storms and other interventions in the Northeast and nation-wide.
    • Standard operating procedure for IT security is based on solid protections. Any breach is notified to key personnel through our Quality Assurance Monitoring program. We have these systems to detect any breach of security or any attempted breach. This data is recorded and analyzed. This assures you receive the privacy expected in this fast-changing technical environment.
    • Proprietary data includes employee agreements and full compliance with HIPAA and PCI requirements.

 

1-800-697-6059

We can’t wait to hear from you! Help us get to know your business, inside and out. Once we have developed the ideal call center script, we’ll toss the baton to programming to complete your account set up and get you set up on our answering service platform.

Grow Your Business

24-hour live-operator service begins, and you never again miss a call or an opportunity to impress a prospective client. Based on your customized call handling, our live operators will help you capture more leads and increase your profits, one phone call at a time.

Forward Your Calls

In about 24 hours, your account is programmed and ready to go. Now you just need to forward your calls to our answering service.  You’ll want to check with your phone provider for forwarding instructions, and forward your lines to the number we provided.

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Benefits

  • 24 / 7 / 365 Lead Capture
  • Inbound / Outbound Support
  • Improved Customer Care
  • Plans to Fit Any Business
  • Prompt Message Delivery
  • Spanish-Speaking Receptionists
  • HIPAA Compliant
  • 100% Live Answering