Bilingual Answering Service

Globalization has made it possible to reach people from all over the world, allowing you to grow your customer base and generate more revenue.

Why You Need a Bilingual Answering Service

Although technology has knocked down traditional barriers to commerce between countries, you must now deal with language barriers.

Many of your customers, both inside and outside of the United States, might not speak English as their first language. Being unable to communicate with them causes you to lose out on a significant increase in your customer base. Even if the caller can speak English, conversing in their first language can cause them to trust and like your business more.

Finding bilingual employees can be challenging as well — Fortunately, you don’t have to lose out on customers due to language differences. Messages Plus offers bilingual answering and virtual receptionist services to help your business adapt to the global economy. We have an 80% English and Spanish bilingual staff, and 200 other languages available upon request to ensure language barriers are of no concern to your company.

Spanish Answering Service to Maximize Customer Retention and Satisfaction

Messages Plus’ staff is 80% English and Spanish bilingual. When you work with Messages Plus, you can rest assured that your Spanish-speaking customers and prospects are in good hands.

Messages Plus’ operators will help you build trust with your Spanish-speaking customers through Spanish fluency and top-quality customer service. Your customers will appreciate that your business can communicate seamlessly with them. They’ll enjoy the friendly service they receive at your business.

Expand Into New Markets With Over 200 Languages Offered

Spanish-speakers are a large market, but they aren’t the only market. Hundreds of languages are spoken throughout the US.

Our bilingual answering services go beyond borders. If you’re doing business whether locally or internationally, you’ll need to have live agents that can speak any languages in which you have customers.

Messages Plus has over 200 languages available upon request, such as:

  • Albanian
  • Arabic
  • Cambodian
  • Chinese
  • Croatian
  • French
  • Japanese
  • Korean
  • Mandingo
  • Polish
  • Portuguese
  • Russian
  • Slovak
  • Swedish
  • Ukrainian
  • Vietnamese.

And many more.

With Messages Plus handling your phones, you can begin doing business all around the globe. We’ll ensure a helpful and pleasant customer experience for every caller so you can outpace your competition.

Languages We Support

Live Bilingual Operators Available 24/7/365

Language isn’t the only barrier making it harder for you to do business in other countries. Time zone differences pose another challenge. When you’re forwarding your phones to voicemail when you’re closing your doors for the night, people across the world are just starting their days. When they call, they’ll expect a live operator who’s empathetic and ready to help them solve their problems.

Messages Plus’ bilingual agents are trained intensely before handling calls. Our quality assurance program ensures a high level of performance, no matter which language your customer speaks. Agents are available 24/7/365 to handle calls from all over the globe. You’ll never miss a call again, no matter where your customer is calling from.

Safe, Secure, and Compliant

Compliance and security take precedence in today’s global business environment. Messages Plus uses advanced data security policies to ensure the safety of your and your clients’ data.

You can view, manage, and export all your messages online and through a mobile app with our secure, HIPAA-compliant messaging system. We can forward your messages to you via email, fax, secure text message, or a combination of these three methods depending on your preference.

If you opt for a voicemail box, we will also securely send you a .wav file of each message to listen to at your convenience.

No-Contract Bilingual Answering Services

With Messages Plus’ bilingual agents handling your calls, you can be confident that you’re reaching more customers and providing the best service in your industry. There are no contracts or obligations when working with us, so you do not have to worry about making costly mistakes if our service does not meet your expectations.

Are you interested in learning more about how Messages Plus can assist your business?

Don’t let language barriers hamper your business. Contact Messages Plus today to learn more about how our bilingual answering service can grow your business and satisfy your customers.