Small Business Answering Service

Having professional, courteous operators leaves a strong first impression on these callers, helping to convert them to customers.

Your current customers expect friendly, live service as well. You must be able to provide them with a helpful operator 24 hours per day that can answer their questions and ensure a fantastic customer experience.

With limited staff members and several tasks for you to do, however, you may miss phone calls and subsequently lose customers. Sending new and current customers through an automated phone tree can frustrate them, and they may cease purchasing from you in favor of a competitor.

Don’t lose out on another customer. Working with a small business answering service such as Messages Plus ensures that you have a trained operator to answer every single phone call you receive. Our small business answering service is designed to help you increase your customer base so that you can free up time and grow your business without hiring additional employees.

Whether it’s to protect your business’s proprietary information or comply with the law, Messages Plus makes your business’s security and privacy our highest priority by using the most advanced data security policies.

We use a secure portal that can be accessed both via mobile app and web browser to view and export your messages. This messaging system uses HIPAA-compliant encryption, so medical and dental practices can rely on us, as well as small businesses in many other industries.

We have plenty of options for forwarding messages to you for your convenience, all of which are secured tightly. You may opt to have your messages sent to you via email, fax, or secure text, or you may choose a combination of the three. If you opt for a voicemail box, we will email you a digital file of the voicemail so that you can access it with ease.

When you work with Messages Plus, your customers will never be on hold. We have live operators standing by 24/7/365 to answer your calls from anywhere in the United States.

Language barriers will not be an issue; we have bilingual staff on hand and use LanguageLine to ensure your customers and clients receive the best service no matter what language they speak.

Do not worry about being unavailable to your customers or clients during inclement weather or other hazardous conditions, either. Our facility and all affiliate offices have constant generator support, and we use a state-of-the-art Uninterruptible Power System (UPS) to protect against power surges and static. As a result, we remain open so that you will never miss a call, even if you are forced to close your doors temporarily.