Small Business Answering Service
A positive first impression on new customers is a critical factor in your success. The first contact many customers will have with your business is over the phone.
Why Your Small Business Needs an Answering Service
Having professional, courteous operators leaves a strong first impression on these callers, helping to convert them to customers.
Your current customers expect friendly, live service as well. You must be able to provide them with a helpful operator 24 hours per day that can answer their questions and ensure a fantastic customer experience.
With limited staff members and several tasks for you to do, however, you may miss phone calls and subsequently lose customers. Sending new and current customers through an automated phone tree can frustrate them, and they may cease purchasing from you in favor of a competitor.
Don’t lose out on another customer. Working with a small business answering service such as Messages Plus ensures that you have a trained operator to answer every single phone call you receive. Our small business answering service is designed to help you increase your customer base so that you can free up time and grow your business without hiring additional employees.
Custom Answering Services for Your Small Business
At Messages Plus, we tailor our answering solutions to your needs. We work with your business to gain a better understanding of your operations and customers, so we can provide the highest quality service. We can then develop custom call scripts that offer the personalized phone service your clients and customers expect from your business.
Our dedicated professionals have years of experience providing answering services for:
- Accounting services
- Legal services/law firms
- Real estate sales and leasing
- Outpatient care centers
- Private doctor offices
- Dental offices
- Cleaning services
- HVAC companies
- Plumbers
- Electricians
Safe, Secure, and HIPAA-Compliant
Whether it’s to protect your business’s proprietary information or comply with the law, Messages Plus makes your business’s security and privacy our highest priority by using the most advanced data security policies.
We use a secure portal that can be accessed both via mobile app and web browser to view and export your messages. This messaging system uses HIPAA-compliant encryption, so medical and dental practices can rely on us, as well as small businesses in many other industries.
We have plenty of options for forwarding messages to you for your convenience, all of which are secured tightly. You may opt to have your messages sent to you via email, fax, or secure text, or you may choose a combination of the three. If you opt for a voicemail box, we will email you a digital file of the voicemail so that you can access it with ease.
Capture More Leads For Less
Customers are the driving force behind your business, but they can cost a lot of time and money to acquire. Using Messages Plus’ professional answering service can maximize your lead capture, bringing more revenue into your business and helping you grow.
We extensively train each of our operators before they become live agents so that they provide friendly, helpful service to every client or customer that calls your phones.
Live Operators Available 24/7/365 In Any Conditions
When you work with Messages Plus, your customers will never be on hold. We have live operators standing by 24/7/365 to answer your calls from anywhere in the United States.
Language barriers will not be an issue; we have bilingual staff on hand and use LanguageLine to ensure your customers and clients receive the best service no matter what language they speak.
Do not worry about being unavailable to your customers or clients during inclement weather or other hazardous conditions, either. Our facility and all affiliate offices have constant generator support, and we use a state-of-the-art Uninterruptible Power System (UPS) to protect against power surges and static. As a result, we remain open so that you will never miss a call, even if you are forced to close your doors temporarily.
No Obligations Or Contracts
Once you forward your calls to our medical answering service, your practice will never again miss a call. You will be able to schedule more appointments and provide excellent service after hours while giving your staff more time to assist patients that are in the office. With Messages Plus, you can rest assured that your patients are being well-taken care of by our trained professionals.
Are you interested in learning more about how Messages Plus can assist your business?
Interested in learning more about how Messages Plus can help your small business? Contact us today or call us at 1-800-697-6059 to schedule your two-week free trial.