FAQ
Frequently asked questions about our answering services
Can I keep my phone number?
Absolutely! Simply forward your existing phone number to us whenever you would like us to answer your call.
What are your hours?
We answer 24 hours a day, 7 days a week, 365 days a year. We are always here when you need us!
What will the receptionist say when she answers the phone?
Our staff will answer your calls with a customizable greeting designed to fit the needs of your business! Greetings typically include “Good Morning/Good Afternoon” or “Thank you for calling,” the name of your company, and are completely customizable to fit your business.
How do I receive my messages?
You may choose to have your messages emailed, faxed or texted to you, or a combination of the three. If you’ve opted to use a voicemail box, voicemail messages will be emailed to you in an attached .wav file.
What happens if I go over the minutes on my plan?
Additional minutes are simply prorated. You’re welcome to change your plan at any time!
I have more than one business; can they share an account?
Yes! Your companies can share an account and either be billed as 1 or receive separate bills.
Where do you provide service?
We provide service Nationwide across the United States.
Is there a long-term contract?
There is no long-term contract for our services. During the first 30 days, you may cancel at any time without notice. Thereafter, we require a 30 day notice of cancellation.
How can I get started?
Simply complete the online service agreement to get your first 2 weeks FREE!
A Messages Plus representative will call to welcome you, chat with you briefly, and get you up and running.